Customer Care

We are committed to making your experience with us the best it can be by delivering outstanding customer support for all of our products and services. We recognize that our reputation for excellence must be earned every day. At TARA, our team of dedicated people pride themselves on delivering an exceptional level of service.

Methods Of Shipment

UPS Groundtrac or United States Postal Service (from Monmouth, IL), unless otherwise specified.

UPS does not ship to P.O. Box addresses.

Shipping Charges

Based on total value of your order. Some heavy items may require additional charges. If address corrections are made by UPS, a fee of $8.00/address correction will be charged to your credit card.

Shipping and Handling Charges (Per Address)

Total Merchandise

Up to $49.99

$50.00 – $124.99

$125.00 and over

Shipping Charges

$9.95

FREE!*

FREE!*

Shipping to Alaska, HI and US Territories

Add an additional $20.00 (total: $29.95)

*$20.00 fee for US Territories

*$20.00 fee for US Territories

Order Processing

We will process and ship your order within approximately 2-3 business days (see time table below for further detail). No Saturday delivery if you choose expedited shipping. Please note these are only estimated shipping times and shipping may take longer during the holiday season. We do process orders in the order they are received.

Shipping Method

Standard

2-Day*
(by 1pm (CST) 2nd business day)

Estimated Processing Time

2-3 Business Days

2 Business Days

Estimated Shipping Time

3-7 Business Days

2 Business Days

Total Estimated Order Time

5-10 Business Days

2-4 Business Days

Overnight*
(by 1pm (CST) next bus day)

2 Business Days

1 Business Day

2-3 Business Days

customer care

*2-Day & Overnight Shipping

If you prefer 2-Day or Overnight delivery service, please allow one (1) business day for a price quote for expedited shipping charges.

Expedited Shipping

For expedited shipping within continental U.S., please call Customer Service at (309) 734-1232 for a rate quote.

No Saturday delivery available.

International Orders

Please call Customer Service at (309) 734-1232 or send a fax to (309) 734-2544.

Back-Ordered Items

Automatically shipped as available, unless otherwise instructed.